On the back page of each Millennium employee’s employment contract – from our engineers to our construction crews to our CEO – it states that one of our primary purposes is “to strive for flawless execution of my work and to deliver superior value to everyone.”
This is more than just a mission statement; it is the way we do business. Every day. To achieve the highest level of quality possible, we strive to exceed our clients’ expectations. Our goal is to delight our customers and our intent is to build customer loyalty.
In fact, 80 percent of our work is based on our relationship with our clients and their repeat business. Our loyal clients drive the growth of our company, which in turn allows us to provide growth opportunities for our people. Everyone benefits.
We monitor customer satisfaction very closely through a survey process. Our scores consistently exceed client expectations and we are intently focused on continuous improvement: improving our relationships with our clients; improving our performance on our work; and improving the future for our employees and their families.
In addition, we work hard to save our clients money through our Millennium Value Added program. We saved our clients $2.6 million in 2008 alone.
Our commitment to quality is the basis for everything we do.
Millennium Global. Let us exceed your expectations!